MUMS – Midlands Ultrasound and Medical Services Ltd. Companies House 04844920
MUMS is owned by Miss Poonam Pradhan, Consultant Gynaecologist, Clinic Owner, and Medical Director.
We notify patients of the fees associated with each appointment prior to the appointment taking place.
Any fees for additional tests, scans, or procedures will be quoted at your appointment.
MUMS does not:
MUMS ensure that consultations, tests, and procedures are carried out by an appropriately trained Clinician and ensures that the Clinician is insured against claims for professional negligence. MUMS ensures that the Clinician holds the necessary qualifications and registrations required for them to practise and provides suitable facilities for the provision of procedures.
The Clinician to whom the Company refers a Patient for a procedure are independent contractors in private practice and are not employees of the Company. The Clinician have a direct professional relationship with the Patient and are professionally and legally responsible for and accountable directly to the Patient for all procedures provided. The Clinician are solely responsible for providing the Patient with detailed clinical information about the procedure, including detailed pre and post-operative instructions, detailed information about the expected outcome and limits of the procedure, for advising the Patient about all the risks and possible complications associated with the procedure; deciding whether or not the Patient will benefit from and is suitable for the procedure, and accepting or rejecting the Patient for a procedure.
We reserve the right to refuse service to Patients.
The Patient shall pay the full consultation fee at the time the appointment with the Clinician is made – online or over the phone. The price for any additional procedures or diagnostic tests will be communicated to the Patient in the appointment before they are commenced. The balance of the Fee must be paid at discharge in the clinic. The Company accepts payment by most major credit cards/debit cards. The Company’s policy on refunds, as defined in these Terms and Conditions, will apply to all deposits and fees paid.
We cannot refund any medication, vaccinations, or treatments once they have been administered or dispensed.
For any cancelled appointments where less than 24 hours’ notice is given or when a Patient fails to attend an appointment, a £100 administration fee will be incurred. The remaining portion of the received payment will be refunded to the original payment method upon request.
Appointment bookings can be cancelled if more than 24 hours’ notice is given and a full refund issued.
Refunds for eligible pre-payments will only be made to the payment method originally used to make the booking. Refunds should appear within your account or on your card statement within 7 days.
We cannot refund any medications, vaccinations, tests, or treatments once they have been administered or dispensed.
Refunds are not eligible for services that were carried out.
To provide the best possible service to all our Patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you can be seen by our Clinicians. As our clinics are very busy, you may be asked to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.
If you are more than 10 minutes late for your appointment without our prior agreement, we may consider you to have failed to attend, in which case you will be refunded any payments made minus the £100 administration fee noted in the above Cancellation and Failure to attend Policy.
Our Service is not a prescription fulfilment service. Medication will only be prescribed following a consultation carried out in accordance with our terms and conditions, and only where you and the Doctor mutually agree that it is appropriate. All prescriptions are issued at the sole discretion of the Doctor, who will ensure they are provided only in circumstances that are safe, legal, and responsible.
You acknowledge and agree that any prescription issued to you is strictly for your personal use. If a prescription is lost, the Doctor may, at their discretion, provide a replacement, which may incur an additional fee. The Doctor also reserves the right to refuse to reissue a prescription if it is considered inappropriate.
You must store all prescribed medicines securely and ensure they are not used by anyone else, particularly children.
Appointments booked during a promotional period which are rescheduled, or cancelled and subsequently rebooked, will not be eligible for any promotional rate if the promotion has since closed.
All appointment costs are charged at the prevailing rates at the time of last booking. Appointments rescheduled or cancelled and rebooked are charged at the rates on the date of last booking.
By accepting these Terms and Conditions, you acknowledge that you understand, have read and will abide by MUMS Patient Privacy Policy, which is part of these Terms and Conditions by reference.
These Terms and Conditions are governed by English law, and you can bring legal proceedings in respect of our Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
MUMS may contact you by email to the email address provided in your account, by telephone, by written communication to the postal address provided in your account, SMS or by a general notice on the system. As per GDPR regulations we always check communication preferences at the time of booking a new patient. If you wish to update these preferences, then one of the team can assist you with this please email us or call us.
You may contact us at any time via the email address – administrator@mums.me.uk
Copyright © 2025 Midland Ultrasound and Medical Services | Company number: 04844920